Syllabus For Flight Attendant



ENGLISH FOR FLIGHT ATTENDANT SYLLABUS
I.            COURSE IDENTITY

English for Flight Attendant    :
A language course for staff flight attendant starting to work. This course can be used as part of an induction or it can be used to develop professional practice for NON-native English speaking staff flight attendant.

Standard Competence  :
Express meaningful utterances orally in interpersonal and transactional discourse formally as well as informally, in the forms of requesting and ordering dealing with flight attendant profession.
Basic Competence         : Effective communication using English


No
Basic Competence
Indicators
Materials
Activity in every skill
Sources
1.
Students are able to communicate with passengers during flight.
1.1 identify how to greet someone/passengers politely
1.2. apply apologize expression if there is problem about number seat
1.3 diagnose passenger need’s and offering help to them
(i.e. to put their bags on the luggage bins).
Topic: Boarding
Sub-topic: Seating
Listening to the conversation between flight attendant and passenger
e.g. : fill the blank in the dialogue form about the conversation
Speaking:
  1. Greetings
  2. Asking information about seat number
  3. Asking passengers to do/not to do something during flight
  4. Offering help to passenger
  5. Practice the dialog
Grammar:
Using modals for polite requests:
May I, Could you, Would you please, etc.
Vocabulary:
-some terms in airlines contexts: boarding, boarding pass, seat arrangement, economy/business/first class, etc.
flight delays, diverted, Return to Base (RTB), Return to Apron (RTA), etc.
1.Beech, John, G. 1990. Thank You for Flying with Us. Hertfordshire: Prentice Hall International (UK) Ltd.
2.Youtube Videos on Airlines
2.
Students are able to explain about meals and drinks served onboard.
1.1.giving recommendation to passenger about choices of meals and drinks available.
1.2.identify or recognize passenger  preferences of some meals or drinks.
1.3. analyze Pronounciation names of meals and drinks correctly.
1.4 describe about steps in making certain food
Topic: Meals and drinks service
Sub-topic: Breakfast/lunch/dinner service

1.    Discussing types of in-flight meals
2.    Mentioning steps in making certain food
3.    Practicing dialog
Listening: Listening to the conversation between flight attendant and passenger about meals and drink

Speaking:
1.    Offering choices
2.    Asking preferences
3.    Telling unavailable tings
4.    Pronouncing names of meals and drinks

Grammar:
-using modals for offering things: Would you like some…?, May I get you some….?

Vocabulary:
-some terms in food, drinks, and procedures in cooking food
1.Beech, John, G. 1990. Thank You for Flying with Us. Hertfordshire: Prentice Hall International (UK) Ltd.
3.
Students are able to respond to passengers concerning emergency situation happens during flight.
1.1. Describe the use of emergency equipment to passengers if there is an emergency situation.
1.2.Explain the steps of using the equipments.
1.3.Explain some commands used during emergency situations.
1.4.Describe actions taken during emergency situations
Topic  : Flight safety procedure
Sub-topic: 1.Emergency equipments
2.Commands in the emergency situation

Speaking:
1.Describing emergency equipment
2.Gving explanation on steps of emergency usage
3.Describing actions taken in emergency situations
4. Giving orders/commands on safety procedure

Listening:
Watching a video about safety procedure

Grammar:
Simple Present Tense

Vocabulary:
Specific terms in flight:
“Jump and slide!”
“Evacuate!”
1.Beech, John, G. 1990. Thank You for Flying with Us. Hertfordshire: Prentice Hall International (UK) Ltd.
4.
Students are able to announce using correct pronunciation, intonation, and clear articulation.
1.1. describe Welcome Announcement and other announcements used during flight.
1.2 categorize Pronounciation of the announcements correctly with proper intonation and clear articulation.
Topic:Announcement
Sub-topic:
1.General announcement
2.Safety demonstration announcement
Reading:
Reading announcement book
Listening:
Listening to in-flight announcement
Grammar:
Simple Present Tense
Vocabulary:
Specific terms in safety procedures:
“Inflate the lifevest!”
“Don the oxygen mask!”
1.Beech, John, G. 1990. Thank You for Flying with Us. Hertfordshire: Prentice Hall International (UK) Ltd.
2.www.youtubevideos.com




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