DATA ANALYSIS "FLIGHT ATTENDANT"

BASIC INFORMATION OF THE PARTICIPANTS	PARTICIPANT
	1	2	3
Age	20	20	25
Gender	Female	Male	Male
Ever learn English before	Yes	Yes	Yes
Wants to improve their English	Yes	Yes	Yes
Take English course	Yes	No	No

The present study investigated the perspectives and perception on the needs of ESP courses among participants of Flight Attendants. The information of the demographic part was as follows; 3 flight attendants including 1 female and 2 males voluntarily participated in this study. The range age of participant is 20-25. Their English proficiency level ranged from advanced to intermediate, in which their spoken was not that fluent. 3 interviews were conducted and the questions asked were in the Indonesian language which was to prevent any kind of misunderstanding and also to get a detailed response which will increase the accuracy of the research. The queations consisted of 11 part which started off with the introduction then getting in detail with their jobs.

SKILL	PARTICIPANTS
	1	2	3
Speaking	Yes	Yes	Yes
Listening	Yes	Yes	Yes
Reading	Yes	Yes	Yes
Writing	No	No	Yes

NO	QUESTION	PARTICIPANTS
		1	2	3
1.	In the Aviation industry, what field are you are working for?	Stewardess	Steward	Steward
2.	How long have you been working in this field?	12 months	8 months	12 months
3.	Since when have you been learning English for?	Elementary School	Elementary School	Elementary School
4.	Is English an important in you getting accepted for your job?	Yes	Yes	Yes
5.	How important English in your job?	Very important	Important	Very important
6.	How often do you have to use English in your job?	(80%)	(60%)	(90%)
7.	In one of four basic skills in English (reading, listening, listening, writing) which  skill do you use the most in your job?	Speaking & Reading	Speaking & Reading	Speaking & Listening
8.	Why do you need those skills?	To communicate, serve foreign passengers also demonstrate safety procedure	To communicate and to meet foreign passengers	To communicate and serve foreign passengers
9.	Do you still learn English while you are working in this field?	Yes	Yes	Yes
10.	Which learning method did you use to study English? (self-study, attending an English course, School or by having regular contacts with english speakers).	In University only on weekend and online learning.	Autodidact by work environment searches pronounciation & vocabulary.	Autodidact by work environment searches pronounciation & vocabulary.

Need analysis is refers to activities that are involved in collecting information that will serve as the basis for developing a curriculum that will meet the need of particular group of students. here using target situation analysis approaches as our theory to figure out needs of flight attendant. In this finding, we find what is target need also learning needs of flight attendant.

As steward and stewardess, they need English for their jobs because it requires them to communicate with their passengers in the plane every single day. However, English is the main language of the Aviation industry, which is used by the authorities to create better communication among the crew and to avoid problematic situations while handling passengers. For intercity flights within Indonesia, the flight attendants may use their local language more often but all safety and emergency procedures, training and related items on-board flights in the aircraft, are done in English.

Not only communicatication with the passengers but the flight attendants also ensure the safety and comfort of the passengers during an airline flight. They use English to do a safety demonstrations or monitor passengers as they watch a safety video. Some of the passengers especially in VIP class who come from any other countries like Spain, England, France and others only communicate in English, so they have to master English in order to service foreign passengers.

Furthermore, according to our data they only need some skills to master to support their jobs. Those skills are speaking, reading, and listening. In speaking and skill, they need to interact with the passenger, especially to brief the safety procedure in emergency situations, such as how to use oxygen and life jacket for adult and baby. Also, in reading skill, they need to be able to read the safety manual to enable them to explain it to the passenger because in safety procedures, the text being used is full English. Furthermore, for the listening skills, they need to hear the complaints or converse with the passengers which will ensure the smooth running of all the services during the flight.

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            attendant